> For the complete documentation index, see [llms.txt](https://hfguide.gitbook.io/hf/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hfguide.gitbook.io/hf/quick-error-guide/cannot-find-the-key-or-email.md).

# Cannot Find the key or email

All keys bought from us is sent to your email.\
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The email is form Sellpass and will contain a black button "view order" click this for the key.

Easiest way to locate the email is to search for SellPass in ur email.\
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Click the only button in the email "View Order" and you will get your key.

<figure><img src="https://1840017925-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ20QI7BkqFuT8STFfymy%2Fuploads%2FKBiUvoMTOe6TYCS9FYLe%2Fsellpass2.png?alt=media&amp;token=aabef988-e524-4cc7-97a7-cef63a8a58b1" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1840017925-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ20QI7BkqFuT8STFfymy%2Fuploads%2F83mnlfjeoIbCUhdCrThh%2Fsellpass1.png?alt=media&amp;token=da53aa53-6eec-4ed4-9b1e-e499e4c09ab7" alt=""><figcaption></figcaption></figure>