# Other Issues

* <mark style="color:yellow;">**Game will not start after HF install**</mark> \
  If Overwatch had an update, HF is required to be updated before it will work.
* <mark style="color:yellow;">**Not working in game**</mark> \
  Clear %temp%\
  Windows Button + R -> Type: %temp% -> Press OK -> Select all files and delete\
  Some files wont be able to get deleted, those files are in use by programs. This is fine.\
  \
  This must be done before HF is installed, if you have hf installed: Clear %temp%, Reboot and then install HF.\
  \
  Update windows see [Requirements and information](https://hfguide.gitbook.io/hyperflick/information/requirements). Sometimes you will need to update to newer versions of ur windows and sometimes just run the update once.
* <mark style="color:yellow;">**Mouse Input stop working ingame**</mark> \
  Disable High precision mouse input in overwatch settings.<br>
* <mark style="color:yellow;">**Refused. Check ur subscription**</mark>\
  Make sure you have HF time that is active on ur account.\
  Restart loader\
  If you have done above and the issue remains:\
  Clear %temp% (Press Windows button+R type: %temp% -> Ok -> Delete files, skip what can't be deleted)\
  Redownload the loader.
* <mark style="color:yellow;">**Content protected or corrupted/Loader disappears/Failed! File not specified**</mark>\
  Your antivirus is enabled, disable, add hf folder to exceptions and re-download the loader
* <mark style="color:yellow;">**Cannot download the loader**</mark>\
  Disable antivirus and also browser security. For chrome: Settings -> Privacy and Security -> Security -> No protection\
  \
  To disable Windows defender permanently:\
  Windows button -> Search for Edit Group Policy -> Computer Configration -> Administrative Templates -> Windows Components -> Microsoft Defender Antivirus\
  1\. Turn Off Microsoft Defender Antivirus -> Double-click -> Enable -> OK\
  2\. Real-Time Protection folder -> Turn off real-time protection -> Double-Click -> Enable -> OK